Volunteer Responsibilities
No legal experience is not necessary, but communication skills are a must. Immediate supervision provided on every call and client contact. Training provided on interviewing techniques, methods of determining eligibility, various areas of law, and how to provide appropriate information and assistance. Reading materials and reference manuals provided for quick and easy use, as well as thorough question pages for use during interview.
RESPONSIBILITIES
- Understand and adhere to principles of confidentiality
- Understand distinction between legal information and advice; provide only information
- Respond to each call/contact in a respectful manner
- Attend all introductory training classes and attend all scheduled volunteer shifts. If unable to do so, notify the Volunteer Coordinator immediately
- Read and become familiar with all training materials provided
- Interview clients (via phone or in person), screening for financial/case type eligibility
- Interview clients to obtain pertinent and detailed information regarding their legal issues, using all appropriate forms
- Review each call/contact with legal supervisor
- Upon direction, provide appropriate legal information and/or make referrals to agencies
- Thoroughly document each call/contact and maintain all necessary records
If an Administrative or Technical Assistant:
- While adhering to principles of confidentiality will assist staff with data entry, web design, office needs, and/or special projects.
If a CHAP volunteer, in addition to above:
- Assist attorneys and court in insuring appropriate environment while client is waiting
- Assist clients in filling out appropriate family law forms
- Observe and work with attorneys during client consult
If a Family Law Helpline volunteer (law students only), in addition to above:
- Assist clients in filling out appropriate family law forms
- Under direct supervision of an attorney, advise clients regarding family law actions
PREFERRED SKILLS
Sensitivity to problems faced by low-income people, including but not limited to issues of poverty, family break-up issues, domestic violence, disabilities and cultural differences. Strong understanding of the need for confidentiality.
Ability to effectively communicate with people predominantly over the phone, utilizing active listening skills and providing information in an understanding and respectful manner. Ability to summarize and articulate information received.
Quick learner, focused, and resourceful. Computer skills helpful.
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